( ) -q-20- UNDATED (Correspondent Jeremy House) “in plain language.” Today (MONDAY) is Tax Day and the IRS is promoting the customer service improvements the agency rolled out since receiving tens of billions in new funding dollars through the Inflation Reduction Act. [CutID: <Cuts> IRS-TAX-DAY-house-q-MONam.mp3 Time: 20s Title: IRS-TAX-DAY-house-q-MONam Out-cue: in plain language] TAG: Correspondent […]
Audio
The IRS is quicker to answer the phone on this Tax Day
( ) -q-20- UNDATED (Correspondent Jeremy House) “in plain language.”
Today (MONDAY) is Tax Day and the IRS is promoting the customer service improvements the agency rolled out since receiving tens of billions in new funding dollars through the Inflation Reduction Act.
[CutID: <Cuts> IRS-TAX-DAY-house-q-MONam.mp3
Time: 20s
Title: IRS-TAX-DAY-house-q-MONam
Out-cue: in plain language]
TAG: Correspondent Jeremy House reporting. The promotion also in part is meant to quickly normalize a more efficient and effective IRS before congressional Republicans threaten another round of cuts to the agency.
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VERBATIM: Agency leadership is trying to bring attention to what’s been done to repair its image as an outdated and maligned tax collector. Two improvements include cutting phone wait times and digitizing more documents. The IRS is also improving the “Where’s My Refund” tool to show more account details in plain language.