( ) -q-21- UNDATED (Correspondent Jeremy House) “earlier this year.” Amazon is rolling out a generative AI feature that summarizes product reviews for customers. [CutID: <Cuts> AMAZON-AI-house-q-MONam.mp3 Time: 21s Title: AMAZON-AI-house-q-MONam Out-cue: earlier this year] TAG: Correspondent Jeremy House reporting. The tech giant says the feature is now available for a subset of mobile shoppers […]
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Amazon hopes to improve its product reviews for customers through AI
( ) -q-21- UNDATED (Correspondent Jeremy House) “earlier this year.”
Amazon is rolling out a generative AI feature that summarizes product reviews for customers.
[CutID: <Cuts> AMAZON-AI-house-q-MONam.mp3
Time: 21s
Title: AMAZON-AI-house-q-MONam
Out-cue: earlier this year]
TAG: Correspondent Jeremy House reporting. The tech giant says the feature is now available for a subset of mobile shoppers in the U.S. and it may expand it to more shoppers based on customer feedback.
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VERBATIM: The company says it will use AI to pick out common themes in reviews and summarize them in a short paragraph on the product detail page. The feature is designed to help shoppers determine at a glance what other customers said about a product before they spend more time reading through individual reviews. Amazon began testing it earlier this year.