By Kanishka Singh and Ismail Shakil (Reuters) -U.S. carrier Alaska Airlines said late on Thursday it was restoring its operations after a technology outage earlier in the evening had grounded its flights at all airports. The ground stop also applied to Alaska Airlines’ subsidiary Horizon Air, a Federal Aviation Administration advisory showed. The ground stop […]
U.S.
Alaska Airlines restoring operations after outage that grounded all flights
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By Kanishka Singh and Ismail Shakil
(Reuters) -U.S. carrier Alaska Airlines said late on Thursday it was restoring its operations after a technology outage earlier in the evening had grounded its flights at all airports.
The ground stop also applied to Alaska Airlines’ subsidiary Horizon Air, a Federal Aviation Administration advisory showed. The ground stop was requested for a period of almost three hours.
“We are still experiencing an IT outage affecting our operations that has resulted in cancellations of some of our flights this evening and into tomorrow,” the airline said in the latest post on X.
Alaska Airlines earlier said it was experiencing an IT outage affecting its operations, with a temporary ground stop being in place.
The airline added that it was actively working towards restoring its operations following the outage.
The airline also briefly grounded all of its flights in July for about three hours due to an IT outage.
The airline also responded on social media to customers who were posting concerns and complaints online.
“Unfortunately, we are experiencing an error on our system, but our IT team is working to get this resolved as soon as possible,” it said earlier in the evening, in response to an X user who asked if the airline’s app was also having issues.
It issued a similar response to a user who asked about booking problems on the airline’s website.
(Reporting by Kanishka Singh and Ismail Shakil; Additional reporting by Gnaneshwar Rajan in Bengaluru; Editing by Jamie Freed and Christopher Cushing)